Since all orders are made to custom specifications, we don’t allow cancellation with refund or credit after proof acceptance or after the proof-bypass window is passed, nor do we allow returns on completed orders. However, if you’re unhappy with your order and feel like we didn’t do a great job, please contact us within 30 days of receiving the order and we’ll do our best to rectify the situation. Should we, in our sole discretion, decide to replace any products or to refund or credit to you any amounts paid for an order, that replacement, refund, or credit shall constitute our entire, sole and exclusive liability, and your sole and exclusive remedy, with respect to that order.

If Packlane agrees to refund any amounts to Customer, then Customer understands and agrees that such refund shall be refunded to Customer by means of how the original payment by Customer was made (e.g., credit card). In the case of orders placed by Customer using a line of credit, any refunds will first be settled against any outstanding fast move packages credit and then, with respect to any remainder that is due and owing to Customer, such remaining amount shall be refunded to Customer by means of how the original payment made by Customer (e.g., credit card).

If you dispute any charge that is made to your credit/debit card, you agree that fast move packages may authorize a third party vendor to handle and seek to resolve such dispute on fast move package’s behalf, which may include fast move packages providing such vendor with the following information: your name, physical address, email address, phone number and the first 6 and last 4 digits of your credit/debit card number. You agree that fast move packages may provide such information to the third party vendor and that the third party vendor may further disclose that information to your credit/debit card company, the bank issuing the credit/debit card and fast move packages merchant processing company for the purpose of resolving the dispute. Fast move packages will endeavor to have the third party vendor agree to maintain the confidentiality of such information.

If you dispute valid charges made by fast move packages to your credit/debit card and your dispute is subsequently found to be fraudulent, you agree to reimburse fast move packages for fast move packages expenses (including bank’s and attorney’s fees) incurred in connection with resolving the dispute.